Terms of Service

Last updated: 17 October 2026

These terms govern your use of Wago, the service available at this website and as an Android app, made by Crawlink ("we", "us"). By creating an account or using Wago you agree to them on behalf of yourself and the business you represent.

1. The service

Wago connects your WhatsApp Business account to the WhatsApp Business Platform (Cloud API) so you can send and receive messages, run campaigns and automate replies. Features depend on your plan.

2. Your account

  • You must be at least 18 and authorised to act for your business.
  • You sign in with Google or with your email address and a password; both open the same account. You are responsible for everything done under your account and API keys. Keep your password and keys secret, and tell us at once if you think someone else has them.
  • Information you give us must be accurate and kept up to date.

3. WhatsApp and Meta policies

Your use of WhatsApp through Wago is also subject to the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's terms. In particular you must:

  • Message only people who have opted in to receive messages from your business.
  • Use approved templates to start conversations outside the 24-hour customer-service window.
  • Honour opt-out requests promptly.

Meta may limit, suspend or charge for your WhatsApp account independently of us.

4. Acceptable use

You must not use Wago to:

  • Send spam, unsolicited bulk messages, or misleading, fraudulent or unlawful content.
  • Harass anyone, or send content that is illegal, hateful or sexually explicit.
  • Break the law, including data-protection and telecom marketing rules.
  • Probe, overload or reverse-engineer the service, or resell it without our written consent.

5. Your content and data

You keep ownership of your messages, contacts and content. You give us the permission needed to store and process them to provide the service, as described in our Privacy Policy. You are responsible for having a lawful basis to message your contacts.

6. Plans, payment and usage

  • Paid plans are billed in advance for the chosen period and include the message and AI allowance shown on the plan.
  • Online payments are processed by Razorpay; their terms apply to the payment itself.
  • Nothing is sold inside the Android app. Plans and top-ups are bought and managed on the website.
  • Fees are non-refundable except where required by law.
  • WhatsApp conversation charges from Meta are separate and billed by Meta to your WhatsApp account unless stated otherwise.
  • We may change prices with at least 30 days' notice; changes apply from your next billing period.

7. Availability

We work to keep Wago available but do not guarantee uninterrupted service. Delivery depends on WhatsApp and networks outside our control.

8. Suspension and termination

You may stop using Wago and delete your account at any time from Settings → Profile → Delete my account (see Delete your account). We may suspend or end your access if you breach these terms or Meta's policies, or if required by law. On termination we delete your data as described in the Privacy Policy.

9. Disclaimers and liability

Wago is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Indemnity

You will cover our reasonable costs arising from claims caused by your content, your messages or your breach of these terms.

11. Changes

We may update these terms. We will post the new version here and notify account owners of significant changes.

12. Governing law

These terms are governed by the laws of India, and the courts of Bangalore, Karnataka have jurisdiction.

Contact

Write to support@crawlink.com