Delete your Wago account

Wago by Crawlink · applies to the website and the Android app

You can delete your Wago account at any time, yourself, in a minute. Deleting it signs you out on every device and cannot be undone.

In the app or on the website

  1. Sign in to Wago (the Android app, or this website).
  2. Open Settings → Profile (the menu, then Settings, then Profile).
  3. Under Delete my account, choose Delete my account.
  4. Read what will be deleted, type DELETE and confirm.

By email

If you cannot sign in, write to support@crawlink.com from the email address of the account, with the subject "Wago account deletion". We confirm and delete it within 30 days.

What is deleted

  • Your account: name, email address, picture, password hash, Google link and every signed-in device.
  • If nobody else uses your organisation, the organisation too, with everything in it: WhatsApp conversations and messages, contacts, templates, knowledge bases, catalogues, workflows, campaigns and their reports, uploaded files, API keys and the WhatsApp numbers connected to it (Wago's access token for them is destroyed).
  • If other people use your organisation, only your account goes and the organisation carries on for them; API keys you created stop working. If you are its only admin, make someone else an admin first (Settings → Users).

What is kept, and for how long

  • Bills and paid top-ups — the order, amount and invoice, kept for eight years because Indian tax law requires it, then deleted. Nothing else is attached to them.
  • Backups — deleted data can remain in our hosting provider's encrypted backups for up to 30 days before it is overwritten.
  • Your WhatsApp Business account belongs to you at Meta and is not deleted by Wago. To remove Wago's access there, open Meta Business Settings → Integrations.

More about how we handle data is in the Privacy Policy. Questions: support@crawlink.com.